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Shipping & Delivery

When will my order be processed?

Processing begins after your order is confirmed. Timing can vary based on product availability, seller location, and order volume. Orders placed on weekends or public holidays may be processed on the next business day.

How long will delivery take?

The estimated delivery date shown at checkout is approximate, not guaranteed. Actual timing depends on your location, product availability, seller location, the courier, weather, public holidays, and other unforeseen circumstances.

How can I track my order?

Once your order ships, we will send a shipping confirmation with tracking details, where available. You can also use the Track Order page.

What should I do if my delivery is delayed?

Check the latest tracking update first. Delays can occur because of weather, transport disruptions, government restrictions, high order volumes, or courier issues. If the tracking has not updated or you need help, contact Customer Support through the Contact Us page.

Why might my order arrive in multiple shipments?

Products in the same order may ship separately because of product availability, warehouse location, or seller. You may receive more than one tracking number for a single order.

Ordering & Payment

How are shipping charges calculated?

Any shipping charge will be shown at checkout before you complete the purchase. Some products or promotions may qualify for free shipping.

Can I cancel my order?

Yes, but only within 1 hour of placing the order. Contact Customer Support through the Contact Us page immediately if you want to cancel.

Can I change my delivery address after ordering?

Contact Customer Support immediately if you entered the wrong address. Customers are responsible for providing complete and accurate shipping details, and changes may not be possible after processing or shipment has begun.

What happens if delivery cannot be completed?

The courier may make multiple delivery attempts. If delivery fails because the address is incorrect, no one is available, or the package is refused, it may be returned to the seller. Additional charges may apply for re-delivery.

How is my payment information handled?

Payments are processed securely by trusted payment providers. STOWKO uses the necessary order and payment information to process purchases, prevent fraud, provide support, and meet legal obligations.

Replacements

Which issues qualify for a replacement?

You may request a replacement if the product is damaged, defective or non-functional, incorrect, missing parts or accessories, or significantly different from what you ordered. Every request is subject to verification.

How long do I have to request a replacement?

Submit your request within 7 days of receiving the order, unless the product page states a different period. For a damaged or incorrect delivery, report the issue within 24 hours.

What should I do if my item arrives damaged or incorrect?

Report it within 24 hours through Customer Support. Keep the item, original packaging, invoice, tags, and all accessories, and provide clear photos of the product and packaging.

How does the replacement process work?

After approval, STOWKO may arrange pickup of the original item. The replacement is shipped after the returned product is received or verified. If pickup is unavailable, Customer Support will provide instructions. Timing depends on availability and location.

When can a replacement request be declined?

A request may be declined if the item was used, altered, misused, or damaged after delivery; packaging, tags, or accessories are missing; the deadline has passed; the product is marked Non-Replacement; or the claim is invalid, fraudulent, or misleading.

Refunds & Privacy

Does STOWKO offer refunds?

No. STOWKO does not provide refunds for purchases. Approved claims are resolved through product replacement only, so please review product descriptions, specifications, and images carefully before ordering.

What happens if the same product is out of stock?

If the same product is unavailable, STOWKO may offer a similar product of equal value with your approval or provide another suitable resolution at its discretion.

What personal information does STOWKO collect?

STOWKO may collect your name, email address, phone number, shipping and billing address, order history, device and IP information, cookies, website usage data, and payment details processed securely by trusted providers.

How does STOWKO use and share my information?

Your information is used to process and deliver orders, manage accounts, provide support, improve services, prevent fraud, send important updates, and meet legal requirements. It is not sold. Limited data may be shared with trusted payment, delivery, support, hosting, or legal partners when necessary.

What privacy choices and rights do I have?

Depending on applicable law, you may ask to access, correct, update, copy, or delete eligible personal information. You can also disable cookies in your browser, although some site features may not work properly. Contact Customer Support through the Contact Us page for privacy requests.