Last Updated: July 2026

At STOWKO, we are committed to delivering quality products and ensuring customer satisfaction. If you receive a damaged, defective, or incorrect product, we are happy to provide a replacement in accordance with this policy.

Please note that STOWKO does not offer refunds. Eligible products will only be replaced.

Replacement Eligibility

You may request a replacement if:

• You received a damaged product.
• You received a defective or non-functional product.
• You received the wrong item.
• The product is missing parts or accessories.
• The product received is significantly different from the item you ordered.

All replacement requests are subject to verification by our support team.

Replacement Request Period

Replacement requests must be submitted within 7 days of receiving your order, unless a different replacement period is mentioned on the product page.

Requests made after the eligible period may not be accepted.

Products Not Eligible for Replacement

Replacement requests may not be accepted if:

• The product has been used, altered, or damaged after delivery.
• The original packaging, tags, or accessories are missing.
• The request is made after the replacement period has expired.
• The issue is caused by improper handling or misuse.
• The product is marked as Non-Replacement on the product page.

Product Inspection

In some cases, the returned product may be inspected before a replacement is approved.

If the inspection confirms that the product qualifies under this policy, a replacement will be arranged.

If the claim is found to be invalid, the replacement request may be declined.

Replacement Process

Once your replacement request is approved:

• We will arrange pickup of the original product, where applicable.
• A replacement product will be shipped after the returned item has been received or verified.
• If pickup service is unavailable in your area, our support team will provide further instructions.

Replacement delivery times may vary depending on product availability and location.

Out of Stock Products

If the same product is unavailable for replacement, STOWKO may:

• Provide a similar product of equal value, subject to your approval, or
• Offer another suitable resolution at its discretion.

No Refund Policy

STOWKO does not provide refunds for any purchases.

Approved claims will be resolved through product replacement only.

Please review product descriptions, specifications, and images carefully before placing your order.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect:

• Report the issue within 24 hours of delivery.
• Keep the product, packaging, invoice, and all accessories.
• Upload clear photos of the product and packaging when submitting your request.

Failure to report the issue within the specified timeframe may affect your eligibility for a replacement.

Order Cancellation

Orders can be cancelled within 1 hour of order placed.

Abuse of Replacement Policy

To maintain fairness for all customers, STOWKO reserves the right to reject replacement requests that are:

• Fraudulent or misleading.
• Repeated without valid reason.
• Based on false or manipulated evidence.
• Intended to misuse or exploit our replacement process.

Changes to This Policy

STOWKO reserves the right to modify this Replacement Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

Contact Us

If you have any questions regarding replacements, please contact our Customer Support team through the Contact Us page. We are here to assist you and ensure the best possible shopping experience.